Setting up your loyalty program with Shout Blue is incredibly simple. Most retailers are up and running in under 30 minutes. We provide an intuitive step-by-step setup guide, so you don’t need any technical expertise. Just sign up, customise your loyalty card design and rewards, and you’re ready to go. If you should require any help, we offer a complimentary one hour session with one of our customer retention specialists as part of all paid plans.

Shout Blue Loyalty is perfect for any retail business looking to increase customer retention and boost repeat business. Whether you own a café, clothing boutique, beauty salon, or any other type of retail store, our loyalty program helps you engage your customers and keep them coming back. It's ideal for small to medium-sized businesses that want to reward loyal customers, without the complexity of managing a traditional loyalty program.

Your customers will receive a digital loyalty card that they can easily store on their smartphone. Every time they make a purchase, they can scan their card and earn points toward rewards. They don’t need to download any special apps - everything is web-based and convenient. Plus, they’ll receive automatic updates and reminders when they’re close to earning rewards, keeping them engaged and excited about visiting your store.

Yes, absolutely! Shout Blue Loyalty allows you to fully customise your digital loyalty cards and rewards to match your brand. You can choose your own loyalty structure (e.g., points for every purchase, visit-based rewards, etc.), set the rewards that fit your business (like discounts, free items, or exclusive offers), and design your loyalty card with your logo and colours.

No special equipment is required! Our system works seamlessly with your existing setup. You simply generate a QR code for your customers to scan when they visit your store, and all transactions are handled digitally. All you need is a device (smartphone, tablet, or desktop) to access your Shout Blue dashboard and manage your loyalty program. If required, we can supply you with a tablet to use for scanning the digital cards.

Certainly. Shout Blue Loyalty provides real-time analytics so you can track the performance of your loyalty program. You can see how many customers are using it, how often they visit, what rewards are being redeemed,how much they spend and more. This data helps you make informed decisions to improve customer engagement, run promotions and grow your business.

Shout Blue Loyalty encourages your customers to keep coming back by rewarding them for their loyalty. By offering them points or rewards for each visit or purchase, you create a strong incentive for them to return regularly. Automated reminders and personalized offers keep your business top of mind, driving foot traffic and boosting repeat sales.

Yes! You can send automatic notifications and personalised messages to your customers directly through our system. Whether it’s a reminder to redeem a reward, a special promotion, or a thank-you message, you can keep your customers engaged and connected to your brand, increasing their likelihood of returning. Oh and if you do send push notifications do your customers it's also worth noting, that they are completely free.

We offer affordable pricing designed to fit businesses of all sizes. Our basic loyalty package includes everything you need to start building customer loyalty. Pricing details are available on our pricing page and we currently have three price categories for you to choose from.

No, there’s no long-term commitment required. You can choose a month-to-month plan, and you’re free to cancel anytime if you’re not satisfied (but we’re confident you’ll love the results!). Alternatively, if you would prefer to commit for a longer period (most of our clients do!) for a discounted rate we offer that as well.

Shout Blue Loyalty works as a standalone solution, meaning you don’t need to integrate it with other systems to see the benefits. However, it can easily complement your existing customer relationship management (CRM) tools, email marketing systems, and social media platforms for even more effective customer engagement down the road.

Yes! If you have multiple store locations, Shout Blue Loyalty can be set up to track loyalty for each location while offering a unified experience for your customers. You can set up location-specific rewards or track performance across all stores from one centralized dashboard.

We pride ourselves on offering excellent customer support. If you need assistance setting up or managing your loyalty program, our dedicated support team is available via live chat, email, or phone. We’re here to help you succeed, and our resources include a help center with tutorials, articles, and videos to guide you through every step.

Yes! You can use our platform to run special promotions or seasonal campaigns, offering double points, exclusive discounts, or bonus rewards. This allows you to keep your customers engaged year-round and give them extra incentives to visit during key periods like holidays or sales events.

We take data security seriously. Shout Blue Loyalty uses industry-standard encryption to protect your customers' information. You can rest assured that all customer data and transaction records are secure and compliant with data protection regulations.

Getting started is easy! Simply sign up using the checkout above, customise your loyalty programme, and start engaging your customers right away. You’ll see just how simple it is to build customer loyalty and drive repeat business. If you have any questions along the way, our support team is here to help.