Privacy Policy

Privacy Policy for Shout Blue Ltd

Last updated: July 2024

AGREEMENT TO OUR LEGAL TERMS

This Privacy Policy explains how information about you is collected, used, and disclosed by Shout Blue Ltd. (“Shout Blue,” “we” or “us”) when you use our website https://www.shoutblue.com (“Website”) and customer loyalty program services (“Platform”) (collectively, “Services”), or when you otherwise interact with us. This Privacy Policy also describes your choices regarding use, access, and correction of personal information collected through our Services. Please read this Privacy Policy carefully before using our Services.

Shout Blue Ltd. is the data controller in respect of personal information of our users based in the United Kingdom.

By accessing and using the Services, you acknowledge that you have read and understood this Privacy Policy. We reserve the right to update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices.

Information You Provide to Us

We collect and process information you provide directly to us via the Services. This includes details you submit when creating an account, using interactive features of the Services, making payments, requesting support, or otherwise communicating with us. Types of information collected include:

Name, email address, company name, postal address, and phone number.Payment details for purchases; however, these are processed by our third-party payment processor, Stripe. Stripe’s Privacy Policy can be found here.

Information We Collect Automatically

When you access or use the Services, we automatically collect information, including:

Log Files: Information such as browser type, access times, pages viewed, IP address, and the page visited prior to accessing our Services.Cookies and Tracking Technologies: We use cookies and web beacons. For more information about cookies, please see our Cookie Policy.

Information from Other Sources

We may obtain information from other sources and combine it with information we collect through our Services for purposes such as user authentication and advertising. For example, if you create or log into your Shout Blue account using Google credentials, we will have access to information authorised in your Google profile settings.

Use of Information

We may use information about you to:

- Enable you to access the Services.

- Provide, maintain, and improve the Services.

- Process transactions and send you related information, including confirmations and invoices.

- Respond to your comments, questions, and requests, and provide customer support.

- Create and manage your Shout Blue account.

- Communicate with you about products, offers, and events we believe may interest you.

- Monitor and analyse usage and trends related to the Services.

- Detect, investigate, and prevent fraud or other illegal activities.

- Personalise the Services and provide content or features that match user profiles or interests.

- Notify you about important changes to the Services or this Privacy Policy.

- Link or combine information we receive from others to improve our services.

- Consider you for employment if you apply for a role with us.

Sharing of Information

We may share your personal information as follows:

- With vendors and service providers who need access to perform work on our behalf.

- In response to legal requests if required by law or legal process.

- To enforce our rights under this Privacy Policy or any other agreement with you.

- In connection with business transactions, such as mergers, acquisitions, or sales of assets.

- With affiliates and companies under common control for the purposes described in this policy.

- With analytics and search engine providers that assist in website improvement and optimisation.

- We may also share aggregated or anonymised data that cannot reasonably be used to identify you.

Lawful Basis for Processing Your Information

In accordance with UK data protection laws, the lawful bases under which we process your personal data include:

Consent: For example, where consent is required for direct marketing.

Compliance with a legal obligation: Where processing is necessary for legal compliance.

Legitimate interests: For example, promoting our business and ensuring the security of our Services.

External Links

The Website may contain links to external sites. These websites have their own privacy policies, which we do not control. We are not responsible for the privacy practices or content of external sites.

Log-in Features

You may log in using third-party accounts such as Google. Information shared with us from Google is governed by Google’s privacy policy, available here.

Advertising and Analytics Services

We allow certain third-party companies, such as Google AdWords, Facebook, LinkedIn, and Twitter, to serve ads on our behalf across the Internet and in applications. These companies may use cookies, web beacons, and similar technologies to collect information about your online activity. For more information, please see our Cookie Policy.

Information Collected on Behalf of Customers

For information we process on behalf of customers using our Platform, we act as a data processor. If you are an employee or contact of a customer, any data-related requests should be directed to the relevant customer.

Marketing

Where legally permitted, or with your prior consent, we may use your information to send you marketing materials by email. You may opt-out at any time by following the “unsubscribe” link in any marketing email or by contacting us as described below.

Security

We take reasonable steps to protect your personal information from unauthorised access and against unlawful processing, accidental loss, or damage. While we strive to protect your information, transmission over the Internet is not completely secure, and we cannot guarantee the security of your data.

Retention of Information

We retain your personal information as long as necessary to fulfil our contractual obligations, legal requirements, and legitimate business interests. This may include retention for tax reporting, enforcement of agreements, or legal proceedings.

Transfer of Information

Shout Blue is based in the United Kingdom. By accessing or using our Services, you understand that your data may be processed or stored in other jurisdictions. We comply with UK data protection laws in these cases.

Your Rights

If you are in the UK, you have rights in relation to your personal data, including:

Access: Request access to your personal data.

Correction: Request correction of inaccurate personal data.

Erasure: Request deletion of personal data where legally applicable.

Withdraw consent: Withdraw your consent where we rely on it for processing.

Complaint: Lodge a complaint with the Information Commissioner’s Office (ICO).

For requests regarding your rights, please contact us at [email protected].

Your Choices

Account Information: You may update or change your personal information by logging into the Services or contacting [email protected].

Cookies: You can set your browser to reject cookies; however, this may limit functionality. For details, refer to our Cookie Policy.

Promotional Communications: Opt-out of marketing emails by following the unsubscribe link or contacting [email protected].

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Shout Blue Ltd.

[email protected]